Fixing Errors on Your Report

It is possible for incorrect, incomplete or outdated information to appear on your credit report. If it does, it can drastically lower your chances of getting the loans, credit cards, and other credit products you deserve. If you find an error, take the following steps to fix it as soon as possible. If you see evidence of fraud, contact ACRA Credit Bureau immediately. Explain the situation and ask that an explanation notice be placed in your file.

Please note: It's important to keep a record of everything you do. Send all correspondence return receipt requested, and make copies of any letters or documents you send. Never send original documents.

1. Contact the Credit Bureau

Contact the credit bureau that is reporting the item in question. You will need a printed copy of your credit report from them.

2. Contact the Creditor Regarding the Problem

You should also contact the appropriate creditor or lender before contacting the credit bureau. This is especially true if you are a victim of fraud. You should also contact the appropriate creditor or lender if that source has verified the information that you disputed with the credit bureau. Most large creditors have standard procedures for customers to dispute items on their account. If you have proof that the item in question is incorrect, it should be resolved quickly.

If the creditor finds that the disputed information is indeed incorrect, the creditor is required to update its records both internally and with the credit reporting agencies it deals with.

Always follow up your phone calls with a letter. List each disputed item, and state how it is inaccurate, attaching copies of all relevant documents. Include your full name, account number, the amount in question, and the reason you believe the item is wrong. Be concise.

3. Ensure the Error Is Fixed

Examine it carefully to ensure that the inaccuracies have been fixed or removed.